A multi-provider healthcare center was struggling with growing Accounts Receivable (AR), delayed claim submissions, unresolved denials, and inconsistent follow-up on unpaid claims. The existing billing workflow lacked timely coordination between the providers and billing team, resulting in slower cash flow and increasing outstanding balances. Lister assumed responsibility for the complete end-to-end Revenue Cycle Management Starting early 2025, while also helping the client resolve outstanding claims from prior periods.
The practice faced several operational and revenue cycle challenges:
After conducting a comprehensive assessment of the billing workflow, Lister implemented several process improvements.
Workflow Optimization
Comprehensive AR Management
Coordinated directly with payers to resolve claim processing issues.
Optimized claim submission workflows by routing claims to the appropriate IPA instead of directly to health plans where applicable, reducing reimbursement delays.
Created access to major payer portals including UHC and Kaiser, significantly improving claim research, follow-up efficiency, and resolution times.
Established a disciplined AR follow-up process that reduced both historical and current outstanding balances.
Within approximately 10 months of implementation, the practice achieved significant improvements across multiple revenue cycle metrics.
Performance Metric
AR Days
Closing AR
Insurance AR
90+ Day Insurance AR
Revenue per Patient (Increased from $118.00 to $149.80)
Improvement
19% reduction
38% reduction
43% reduction
58% reduction
27% increase
By combining disciplined billing operations with proactive AR management, Lister delivered measurable financial improvements for the client:
Reduced overall AR and accelerated cash flow.
Cleared a significant backlog of historical outstanding claims.
Improved denial management and reimbursement timelines.
Strengthened communication between providers and the billing team.
Increased revenue generated per patient.
Established sustainable billing processes that continue to support long-term financial performance.
Revenue cycle performance is influenced not only by claim submission but by every step that follows. Through structured workflows, consistent communication, timely denial management, and relentless AR follow up, Lister transformed a delayed and aging receivables process into a healthier, more efficient revenue cycle that generated faster collections and stronger financial outcomes.
A healthy revenue cycle isn’t built through isolated improvements, it’s achieved through disciplined processes, proactive follow-up, and close collaboration between your providers and billing team. Lister helps healthcare organizations streamline every stage of medical billing, reduce aging receivables, improve collections, and create sustainable workflows that support long-term financial performance. If outstanding A/R is limiting your cash flow, we’d love to show you where meaningful improvements can be made.
Proven RCM expertise. Measurable performance.
Whether you’re looking to reduce aged A/R, improve reimbursement, recover unpaid claims, or strengthen your entire revenue cycle, our specialists are ready to help.
Complete the form below to schedule your complimentary Revenue Leakage Assessment (Worth $1500) and discover practical opportunities to improve your financial performance.
